Account Management
Facilities Account Management and Service Coordination
Every TDG program runs through a defined account team that learns your operating environment, plans the work, coordinates in-house technicians and specialized vendors, manages escalation, and keeps service history in one place.
What a TDG Account Team Does
Communication: A defined point of contact, regular updates on open work, and a clear escalation path.
Coordination: Scheduling, vendor alignment, bundled work orders, and access planning, so multiple services are sequenced not stacked.
Confirmation: Verification that recurring services, inspections, and corrective work were completed to the agreed standard, with documentation to support it.
Classification: Service activity captured and categorized so patterns become visible, recurring conditions surface, and capital needs can be forecast.
Coordination Across Multiple Services and Sites
When a facility receives maintenance, HVAC, cleaning, grounds, and door service, the coordination burden usually lands on internal staff. Account management moves that burden to us.
- One request path - Work is requested through a single system.
- Vendor oversight - Specialized partners for roofing, paving, life safety, and pest control are managed by the account team.
- Multi-site consistency - Standards, frequencies, and reporting stay aligned across locations while site-specific requirements are respected.
- Planning cadence - Regular reviews of open work, recurring conditions, seasonal preparation, and upcoming capital needs.
Frequently Asked Questions
Will I have a dedicated point of contact?
Yes. Every program is assigned a defined account team, and clients have a named contact who knows their sites, their history, and their priorities.
Does account management cost extra?
Account coordination is part of how an IFM program is structured rather than a separate line item. Scope is defined in the service agreement.
How does escalation work when something is urgent?
Urgent conditions route through a defined escalation path established when the program begins, so the response does not depend on reaching one individual.
Talk About Your Program
Connect with us about coordination across services, multi-site consistency, or the reporting your team needs.
