Facilities Management
Integrated Facilities Management Built Around Your Operations
Facilities do not all operate the same way, and they should not be supported through the same rigid service model. TDG combines Integrated Facilities Management, in-house technical capabilities, mobile delivery, preventative programs, and specialized partner coordination.
What Is Integrated Facilities Management?
Integrated Facilities Management, or IFM, is a model in which one facilities partner coordinates every building service under single-source accountability. Rather than managing separate vendors, the organization works with one partner. An IFM program brings together account management, service delivery, work order management, preventative maintenance, vendor coordination, and reporting.
Building systems, service teams, vendors, budgets, and occupant needs affect one another every day. TDG brings those moving parts into one coordinated operating model, which gives you clearer accountability, stronger visibility, and a practical plan for keeping facilities ready.
What an Integrated Facilities Program Does
Single-source accountability - One facilities partner coordinates service delivery, communication, escalation, and follow-through.
Dedicated account management - A defined account team learns your operating environment, aligns service activity to priorities, and maintains continuity.
Centralized work order management - A cloud-based platform creates one place to request work, monitor status, document service, and improve visibility.
Preventative maintenance planning - Scheduled service moves you toward a deliberate approach to risk management, asset preservation, and operational readiness.
Coordinated service delivery - We combine in-house field capabilities with qualified specialized vendors.
Portfolio-level reporting and planning - Service data, asset observations, recurring issues, and upcoming needs organized for budgeting and capital decisions.
A Delivery Model Designed Around Your Facility
We begin by understanding the buildings, the people who depend on them, and the business requirements they support. From there we define staffing, communication, work order workflow, the preventative maintenance plan, reporting cadence, and escalation.
- Fully dedicated: A dedicated on-site team with site leadership, or dedicated mobile staffing assigned to a facility or defined portfolio.
- Fully variable: Flex-in resources aligned to changing workload, corrective needs, seasonal demand, specialty services, and projects.
- Hybrid: Fixed recurring preventative maintenance or proactive program support, complemented by flex-in resources for repairs, projects, absences, and demand peaks.
Frequently Asked Questions
What does an IFM account team actually do?
The account team learns your operating environment, plans preventative work, coordinates in-house technicians and specialized vendors, manages escalation, maintains service records, and reports on activity, recurring conditions, and upcoming capital needs.
Can we start with one service and move to an IFM program later?
Yes, and many clients do. A defined service often becomes the starting point, with additional workstreams connected as needs develop.
What size organization is Integrated Facilities Management right for?
IFM works for single facilities, multi-building campuses, and portfolios spread across multiple markets with services designed to alleviate the burden of coordinating support across the entire footprint.
How is Integrated Facilities Management different from hiring individual vendors?
With individual vendors, your team coordinates schedules, chases updates, and owns the gaps between trades. Under an IFM program, one partner holds that coordination, maintains one record of service history, and answers for the outcome across every service line.
